Peacock streaming problem with resolution

Thank you for reaching out here. I will be happy to look into that issue from here. Have you gone through any troubleshooting steps for that on your Xfinity app?

Again I’ve had no problems for about 4 years until recently. No connections or wiring has changed. This is a random problem that occurs once or twice a day.

I also had the problem when streaming content using a Blu-ray player that’s connected to an Xfinity XB7 Gateway via an Ethernet cable. IOW a different signal path but the source is still Xfinity.

There is common signal path because the AV receiver does the switching. Both the XG1v4 & the Blu-ray player are connected to the AVR via HDMI, and the AVR outputs video to the TV via HDMI.

When I get the error message, briefly toggling the AVR input to another source & back clears the problem. I presuming this forces a new handshake in the signal path which clears the problem. But it’s not permanent.

Temporarily removing the HDMI cable from the TV also clears the problem. Again this probably forces a new handshake.

I’m presuming no matter where I momentarily break the signal path the system will do a handshake to re-establish the connection. This may make it difficult to track down the source of the problem.

That may be an issue with the port or the HDMI cable that is being used or port. I had similar issues on one of my older TVs when the HDMI port went bad, and I had to revert the TV to using the old school coax connections. Also recommend starting with checking the cable a quick swap with a different one would help determine if that is the cause from there. You can also try a different port on the modem as well. If there is any play when you attempt to connect to the port, it may have been damaged. If that is the case a new modem may be needed and that would be an easy swap.