Visitor
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2 Messages
Picture and sound intermittently flashes to black screen
Every fee minutes I lose sound and picture and screen goes black
Visitor
•
2 Messages
Every fee minutes I lose sound and picture and screen goes black
XfinityRay
Official Employee
•
2.2K Messages
2 months ago
Hi there, MICHAELS19! I am glad that you reached out so we can get your service working as it should! I apologize that has been happening. We like things to be at your fingertips! Any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed. Have you tried any troubleshooting steps so far?
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