I can totally see how annoying that would be to deal with, user_vsotac. The last thing you want are pixelating pictures when you're trying to kick back and relax, but I'll all I can to get this resolved for you. I have a ton of tools and steps I can take to make sure that happens, but first I want to get on the same page with a few questions. Are you seeing this on your TV box, multiple TV boxes, the Stream app, or all the above? Also, are there any error messages or error codes on your screen when this happens?
XfinityMarcos
Official Employee
•
1.9K Messages
1 month ago
I can totally see how annoying that would be to deal with, user_vsotac. The last thing you want are pixelating pictures when you're trying to kick back and relax, but I'll all I can to get this resolved for you. I have a ton of tools and steps I can take to make sure that happens, but first I want to get on the same page with a few questions. Are you seeing this on your TV box, multiple TV boxes, the Stream app, or all the above? Also, are there any error messages or error codes on your screen when this happens?
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