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Tuesday, December 10th, 2024 4:46 AM

pixalation issues

Lately all my cable channels have had pixelation issues. This is not an issue for all my streaming app like Netflix/Max. What could be causing this?

Visitor

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5 Messages

4 months ago

@user_0p77y3 Everyone is having this issue but sadly Comcast/Xfinity will not admit that it is on their end. They seem to always go the route of throwing things at the wall and see what sticks instead of actually fixing the issue. Instead of just fixing it they will make you replace every cord and box you have and waste days and days just to have the issue come back and still not admit that it is on their end. They will blame your equipment but guess what...if everyone is having this issue then "common sense" would say that it is on their end but good luck having them admit that. We all just have to hope that they can get their stuff together and actually fix it because it has been a pain lately watching anything with all this pixelations. 

New Poster

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5 Messages

having the same issue and reported and set up an appt and after received messages from Xfinity to see if we needed to cancel the appt - was the issue corrected - so, cancelled the appt because issue corrected but now today we are having the issue again.  Pixelation is horrible.

Official Employee

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1.2K Messages

4 months ago

 

user_0p77y3 Hello, I hope you are having a great day! Thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

New Poster

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5 Messages

please fix the issue Comcast

Official Employee

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1.5K Messages

Good evening dpapmplp thank you so much for taking the time and adding your voice to this conversation. Is this pixelation still an issue? Is this happening on all channels, or only certain ones? 

 

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