@user_wm0dcb Thank you for making us aware you're currently experiencing pixelated issues on these two channels. I would be more than happy to help figure out a solution to this problem you're having.
So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the cable box?
same issue here in San Francisco. the network channels of 702, 703, 705, 707 all distorted and pixellated, audio and other channels are fine. multiple box resets, check cables and on-line tech reboot. after over an hour with chat tech who assured me the problem would be fixed by the next day the problem persists. waiting for further comcast response to resolve the issue. this forum and other on-line sources have scores of complaints about this issue.
XfinityRaul
Official Employee
•
2.8K Messages
3 days ago
@user_wm0dcb Thank you for making us aware you're currently experiencing pixelated issues on these two channels. I would be more than happy to help figure out a solution to this problem you're having.
So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the cable box?
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