Not applicable
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2 Messages
Pixel
My Live shows pixelate constantly. This is my third box and cable; however, all streaming and recorded shows are fine. Technicians say nothing is wrong.
Also, my other TVs are on the Wi-Fi boxes and work fine. This occurs only on my main box
XfinityOrlandoM
Official Employee
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1.9K Messages
1 month ago
@LadyNZ
Thanks for reaching out to us as a customer myself I would not be happy if my live TV shows were not working as they should be.
Have you tried jumping on the awesome Xfinity app https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting to schedule an appointment for the pixelation issues as we’d definitely need to get a technician back out there since you've already replaced the cable boxes.
I also recommend you may want to check to make sure you have a RG6 coax cable and if you have a splitter connected to that TV you may want to check to make sure the splitter hasn't gone bad
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fht61
Contributor
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23 Messages
19 days ago
I have been having the same issue for the past month - only difference is that it is happening on all tv sets (2). The third tech in the last month will be on onsite tomorrow. The master box has been changed out already. Not sure what is going on since the problem seems to resolve itself magically overnight after I call and complain and is good for about 6 days, then it starts the pixelating again and I have to repeat the cycle ......calling Comcast, not being able to speak to a rep and having to use AI assistance, rebooting my X1 box two to three times. I chatted with FOUR separate agents right after each other from 6 pm to 9.30 pm on 3/16 because a new agent would pick up the chat and I would have to restart all over. I have been a customer for over 27 years and am about to the point where my next call will be to discontinue service. Rates just went up and service went to [Edited: "Language"].
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