Visitor
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4 Messages
Pixelated Quality While Watching Tv
Having to watch tv with pixelated quality is disruptive and unfortunate. Especially when weather conditions are not the culprit and there is a high expense associated with this “premier” or “luxury amenity.
user_3a4nci
Visitor
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4 Messages
3 days ago
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user_3a4nci
Visitor
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4 Messages
3 days ago
Goes back to October 2024 and it continues as of May 2025. I am working progressively to switch to a provider where the price matches the quality.
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user_3a4nci
Visitor
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4 Messages
3 days ago
Goes back to October 2024 and it continues as of May 2025. I am working progressively to switch to a provider where the price matches the quality.
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BruceW
Gold Problem Solver
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26.4K Messages
2 days ago
Pixelation happens when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad cable box or a problem at Comcast/Xfinity (check https://www.xfinity.com/support/status/, 1-800-Xfinity voice response, or the "Xfinity" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.
If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Xfinity, or use one of the options on https://www.xfinity.com/support/contact-us/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast/Xfinity originally supplied them) you'll probably have to pay for the visit (approx. $100) unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast/Xfinity cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityChelseaB
Official Employee
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1.7K Messages
17 hours ago
Hello @user_3a4nci, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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