New Poster
•
2 Messages
Pixelated screens and dropping internet since 1/1/2025
We've had xfinity in its various forms for over 20 years and 5 houses in the Metro area. Have been in this home for 3+years and for the last 6 months the Xfinity has gone to [Edit: Inappropriate Language]!!! Multiple visits from techs, replaced everything in the home; reduced the number of cables and splitters to one (1)!!!!!!! and no improvement. Only have a modem, one wireless little box, and one regular sized box. All my computers are hard wired to the modem. Have one Puck in a bedroom for internet.
This problem did not exist before Christmas 2024!!!!! Local service tech - supervisor says I'm the longest run from the hub but he plussed up the signal yet still no solution to dropping internet and pixelated screen for ALL tvs - 2: one cable-box-tv, and one wireless next to modem.
What is going on? How about full refunds for the last three months for having to put up with this poor service!!!!
XfinityMarcos
Official Employee
•
2.4K Messages
5 months ago
Hello SameOldMessage, thank you for making us part of your homes over the last 20+years, that's an impressive mark for any relationship. I totally get being frustrated with the service issues you've outlined, but I'd love to work with you more to find a resolution. You mentioned have a multiple tech visits, so I'd like to review those and figure out our best path forward. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
gerry_b
New Poster
•
3 Messages
10 days ago
Same at my place. Tech came out.....Admitted they had no idea how to fix it. He changed all of the connectors which only help slightly. A year has passed and still constant pixilation. It's 2025. Xfinity obviously knows how to fix this, but won't spend the money. Time for Fidium Fiber!!!!
1
0