Pixelated

My service has been pixelated for going over two weeks. Line into house replaced and the main box in the house replaced October 11. Changed absolutely nothing. The service person said that there is nothing else he can do and is pushing it to “level 2”. Nothing done still. Need the secret to getting this fixed

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XfinityDuron

Official Employee

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302 Messages

7 days ago

Hello @user_ec93f0, I can understand how this can become frustrating. Has anyone reached out about next steps regarding your pixelated services?

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user_ec93f0

5 Messages

No. The service tech that ran a new line and replaced the boxes said he was opening an repair ticket and they would get back to me. They did extensive upgrades in our neighborhood a few weeks back and we have been toast since

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7 days ago

0

XfinityDuron

Official Employee

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302 Messages

I will be sure to have a ticket completed for you regarding this matter.

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7 days ago

0

XfinityDuron

Official Employee

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302 Messages

In order to gain access to your account I will need to send a 6-digit code. Would you like me to send that code to your primary phone or email on file?

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7 days ago

0

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user_ec93f0

5 Messages

5 days ago

Do it. Still pixelated.

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XfinityDuron

Official Employee

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302 Messages

Hi there I have created a ticket for you (ECM0017225389) so we can begin the process of having your services fixed

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5 days ago

0

X1

user_ec93f0

Pixelated

XfinityDuron

user_ec93f0

XfinityDuron

XfinityDuron

user_ec93f0

XfinityDuron

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