Hey there user_horj2z 👋 Thank you for stopping by! I know how annoying it can be to deal with a messed up picture as I'm trying to watch something, so know we'll do everything we can to help get that fixed for you. As of now, has the Pixelating only impacted certain channels, or is it consistent throughout your lineup?
same issue here in San Francisco. the network channels of 702, 703, 705, 707 all distorted and pixellated, audio and other channels are fine. multiple box resets, check cables and on-line tech reboot. after over an hour with chat tech who assured me the problem would be fixed by the next day the problem persists. waiting for further comcast response to resolve the issue. this forum and other on-line sources have scores of complaints about this issue.
XfinitySeth
Official Employee
•
1.2K Messages
1 month ago
Hey there user_horj2z 👋 Thank you for stopping by! I know how annoying it can be to deal with a messed up picture as I'm trying to watch something, so know we'll do everything we can to help get that fixed for you. As of now, has the Pixelating only impacted certain channels, or is it consistent throughout your lineup?
1
0