Good afternoon @Jelliott4610, and thank you for reaching out on our Community Forums about your cable pixelation issues — we appreciate you taking the time to let us know what’s going on. I’d like to gather a bit more information so we can better understand the problem.
How long have you been experiencing the pixelation? Is it happening on live TV, recorded programs, or both? Also, does it occur across all channels or only certain ones?
May I also ask what troubleshooting steps you’ve tried so far? For example, have you attempted to run any troubleshooting through the easy‑to‑use Xfinity app?
Once we have a bit more detail, we’ll be able to point you in the right direction.
XfinityAlyssaA
Official Employee
•
2.5K Messages
14 days ago
Good afternoon @Jelliott4610, and thank you for reaching out on our Community Forums about your cable pixelation issues — we appreciate you taking the time to let us know what’s going on. I’d like to gather a bit more information so we can better understand the problem.
How long have you been experiencing the pixelation? Is it happening on live TV, recorded programs, or both? Also, does it occur across all channels or only certain ones?
May I also ask what troubleshooting steps you’ve tried so far? For example, have you attempted to run any troubleshooting through the easy‑to‑use Xfinity app?
Once we have a bit more detail, we’ll be able to point you in the right direction.
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