Pixelation Issues

Hello -

We are having pixelation issues with our television and it seems to be more constant/worse since an outage on 10/16. We have done all the troubleshooting - checked cables and did system refreshes. Pixelation still present in live television, especially on the networks - CBS, Fox, NBC, ABC. I see that this is a common topic. We do have an X1 4k box - is this more of a broadcast issue than a signal issues? Should we try a new 4k box or have a technician check the connections outside?

Thank you.

Responses

XfinityAngie

Official Employee

•

1.8K Messages

3 months ago

user_ipop93, Thank you for reaching out to Xfinity Support. It sounds like you have done all you can do on your own. We can try some troubleshooting from here if you'd like.

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X1

user_ipop93

Pixelation Issues

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