2 Messages
Pixelization on some channels frequently
We have been having Pixelization mainly on network HD channels in the evening when watching network shows. This is both on DVR recordings and live view. I have restarted the DVR many times, reseated the HDMI cables, and replaced the HDMI cables, all to no avail. A few months ago, a Tech was out and replaced the cable from the pole to the house, which seemed to solve the problem for a while.
It gets so bad that we often have to stop watching a show and view it the next day on demand, which then plays fine.
We pay more than $300 a month and should get a better signal than this. We have been Comast customers for more than 30 years. There has to be a solution.
Rich
XfinityShawn
Official Employee
•
1.3K Messages
1 month ago
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user_umvu1n
2 Messages
1 month ago
My wife & I live in a retirement community in PA. Comcast/Xfinity basic cable is provided to all residents since the community maintains its own channel for announcements & news. I pay for extra services to include HD channels, regional sports package, and DVR service.
Like you, I have had ongoing issues with pixelization on certain channels, usually HD. Sometimes so bad the channel is unwatchable. I've gotten used to simply restarting my box which seems to reset/correct the problem for a short period. But when you need to restart your box 2, 3, 4 times every week it gets old.
In addition, just this past week when I turned on my TV in the den (standalone box) the screen was black. TV & box were both on. I restarted the box & "fixed" it. Later the same day my wife was watching our second TV in the living room (DVR box) and while watching live TV suddenly the screen went black as well. I rebooted, but for the first time ever, the screen froze up during the process. I rebooted again and it seemed to "fix" it for that day.
Today, my wife turned off the TV in the living room and she noticed our sound bar was still on. Rebooted, but the TV wouldn't recognize the sound bar. I played with turning the TV itself off & on, the rebooted, and finally got everything synched up again.
My biggest gripe about these matters is that every time I go to my local Xfinity store and pick up a "new" DVR box it's obviously been "reconditioned". We can tell when we go to set TV recordings & find someone else's previous listings still showing. I've replaced 4 DVR boxes in the 4 years since we moved into our community.
I just want to turn on my TV and watch, but now I anticipate some kind of problem will most likely interrupt our viewing daily. I really think I should be considered an employee of Comcast/Xfinity after dealing with all these issues.
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user_eovj2m
1 Message
1 month ago
I’ve also been experiencing Blockiness or Pixelated intermittent issues. It’s on all tv’s.
I just refreshed our set boxes as Xfinity saw they were obsolete. Still have the issue.
I believe we have at least 3 splitters in the house. I replaced one of them just for kicks trying to get lucky. No luck
I believe it’s the digital signal itself.
(edited)
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