Pixilated picture

I have gone through Xfinity Assistant multiple times. I have a pixilated picture with tiles. The assistant tells me they need to send a technician out, do I want to set up an appointment. I say yes, it is thinking, then nothing happens, over and over again.

Responses

Oldest First

Selected Oldest First

tomojo1

Visitor

•

3 Messages

2 months ago

Tried 1 more time, and the Assistant came hand scheduled my appointment

1

0

XfinityAldrik

Official Employee

•

2.6K Messages

Thanks for reaching out @tomojo1! Pixelation issues can be annoying, especially when you are trying to catch up on favorite shows after a long week. What day is the appointment scheduled for? We’d love to check back in after the appointment.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 months ago

0

tomojo1

Visitor

•

3 Messages

2 months ago

The appointment was Thursday, the tech was diligent, problem seems to be resolved.

1

0

XfinityJamesC

Official Employee

•

3K Messages

I’m so happy to hear that, @tomojo1! Thank you for getting back to us. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 months ago

0

X1

tomojo1

Pixilated picture

tomojo1

XfinityAldrik

tomojo1

XfinityJamesC

New to the Community?