Portland, OR outage 2/21/25

Here in SE Portland, I lost TV service a bit before 4PM. Call to tech support has wait times at 45 minutes. Using the Xfinity app to contact results in error messages. Internet is working, but something seems to be really screwed up.

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XfinityVictor

Official Employee

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1.2K Messages

1 month ago

eastmoreland Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

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eastmoreland

Contributor

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127 Messages

I actually reached out two days ago. Apparently you had a widespread cable outage that affected many areas of the country. Couldn't connect to CS by phone or by Xfinity app. A third-party website (discussion forum) confirmed that many people were experiencing the same problem. After about an hour, you apparently fixed the problem and people all over the country, including me, got their service back. It has worked ever since.

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1 month ago

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XfinityVictor

Official Employee

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1.2K Messages

eastmoreland I am glad your issue was resolved. PLease let us know if you come accross any more service concerns.

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1 month ago

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eastmoreland

Portland, OR outage 2/21/25

XfinityVictor

eastmoreland

XfinityVictor

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