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Wednesday, April 23rd, 2025 11:52 PM

Price increase April 2025

First complaint:  I just received my most recent monthly invoice. My bill went up 37% from $54 to $75 with NO WARNING WHATSOEVER. I called customer service. I would like to commend the agent I spoke with whp put up with my anger as she tried to explain the price increase. It seems that one of the reasons that my bill (and I assume other people's) was largely due to the following "explanation":  "Billing Update: Your billing statement no longer includes a credit for Major League Baseball games not being aired." This credit was for $13.

Second, I do not have a MLB package and I never watch MLB. Never. So, increasing my bill  by $13 because they no longer issue a credit for something I never watch or a service that I never received is absurd.

I can understand an increase in one of the fees by $1.00 or so. 

In addition, I am paying for a "Sports and Entertainment" package but also pay for a "Regional Sports Fee". What in the world is that and aren't they in some way redundant?

Finally, the bottom line is that my bill is going up by a whopping  37% ($20/month) while I receive NO ADDITIONAL SERVICES for that money. Repeat NO ADDITIONAL SERVICES!

None of this seems justifiable though the agent I spoke with tried to make it sound like it is. Just more corporate greed? Quite possible. At the very least I should be receiving some addition service that I ACTUALLY WANT and not  see an increase because of some cancelled credit for a service I don't care one bit about.

I am a very dissatisfied customer at this point.

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