Visitor
•
1 Message
Price increase April 2025
First complaint: I just received my most recent monthly invoice. My bill went up 37% from $54 to $75 with NO WARNING WHATSOEVER. I called customer service. I would like to commend the agent I spoke with whp put up with my anger as she tried to explain the price increase. It seems that one of the reasons that my bill (and I assume other people's) was largely due to the following "explanation": "Billing Update: Your billing statement no longer includes a credit for Major League Baseball games not being aired." This credit was for $13.
Second, I do not have a MLB package and I never watch MLB. Never. So, increasing my bill by $13 because they no longer issue a credit for something I never watch or a service that I never received is absurd.
I can understand an increase in one of the fees by $1.00 or so.
In addition, I am paying for a "Sports and Entertainment" package but also pay for a "Regional Sports Fee". What in the world is that and aren't they in some way redundant?
Finally, the bottom line is that my bill is going up by a whopping 37% ($20/month) while I receive NO ADDITIONAL SERVICES for that money. Repeat NO ADDITIONAL SERVICES!
None of this seems justifiable though the agent I spoke with tried to make it sound like it is. Just more corporate greed? Quite possible. At the very least I should be receiving some addition service that I ACTUALLY WANT and not see an increase because of some cancelled credit for a service I don't care one bit about.
I am a very dissatisfied customer at this point.
No Responses!