Visitor
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5 Messages
Purple screen
my xumo xfinity streaming box has a purple screen that is locked and says sorry due to an error you are currently experiencing limited service and i'm not able to get off the screen. Rebooted the box and the modem. No luck.
XfinityEricB
Official Employee
•
2.3K Messages
17 days ago
Let me see if I can find the cause user_b53228.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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