Ramifications of upgrading cable box

I wish to subscribe to Apple TV+ and get a message that my cable box needs to be upgraded. I understand that I may lose any previously recorded shows (am not sure if this always happens or not). My question is whether I will also lose the list of shows that I have set to record automatically. It's very nice, when a program has been off the air for a while, to have the TV box automatically start recording it when the show resumes.

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XfinityVianney

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3 days ago

jamesd7,

Thank you for reaching out and creating a new post. If you do switch your equipment, you will need to set up your preferences again on the new device. It won't automatically transfer over. That said, it can easily be set up again just as you had it before. Did you need help getting the new box?

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jamesd7

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Thanks for the reply. I gather I can just try to add Apple TV+ and will be told at that point that I need to get a new box. That I can do. But I also would like to get a new remote. The button for voice commands has always been defective. It has to be pressed at just one special point to work, and most of the time it produces an error message. Replacing it is not a necessity, but it would be helpful.

About the new cable box: So there is no place that I can access that has a list of the programs I have set to be recorded? That is not something I can recreate.

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2 days ago

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XfinityVianney

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jamesd7, if you need a new remote, this is something we can help with, too. I would be able to ship a new box and remote, which takes about 3 -5 business days to arrive. There is typically a $15.00 shipping charge included. You can also swap the device and get a new remote at the local store at no cost.

On the new box, as you can see here: https://www.xfinity.com/support/articles/x1-view-recent-recordings. will allow you to view your schedule recording. You will, however, need to create the schedule recording again on the new device.

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2 days ago

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jamesd7

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Thanks for your help. The nearest store is some distance away, so I would appreciate doing this through shipping. Tell me how to proceed.

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2 days ago

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XfinityVianney

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jamesd7, we got you covered! Please send me a direct message with your full name and service address to get started.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 days ago

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jamesd7

Ramifications of upgrading cable box

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