Visitor
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1 Message
rdk-03036 error on cable box
for the past 2 weeks our cable box kept becoming unresponsive and so we had a tech come and install a new one.
It worked OK for about a week, but today it just goes to an error rdk-03036.
We only have the single cable box in the house.
When I go online to resend the single or restart the box it says its unresponsive.
All cables are tight.
We also tried rebooting our internet/wifi router.
I am at my witts end and ready to bring all the equipment to a center and just cancel it.
XfinityJustinC
Official Employee
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971 Messages
24 hours ago
Hello, @user_30212f thank you for taking time to create a post. I definitely understand the frustration with the error continuing to occur, and reviewing the steps outline I see you're doing attempting troubleshooting from your end without it correcting the issue.
I'd like to investigate this further, since I will need to gather some information to locate your account and we don't want that in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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