Received new X1 TV box, now all recording are glitchy

I just received a new X1 TV box and now everything I record gets glitchy, losing audio and picture randomly. I did not have this problem with my last TV box and have restarted and checked the cables. Can I be sent a new box? Sounds like that's what has solved this issue for others.

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XfinityDemitrius

Official Employee

•

1.8K Messages

5 days ago

Hey @user_08hfpi, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the DVR and picture quality issues. I would be more than happy to offer my assistance looking into this further for you.

With recordings with picture quality issues, that typically indicates signal quality issue. Do you experience issues with the same channels when watching live?

I appreciate you going through some troubleshooting steps, but could you please check to ensure the cable is in good quality such as no hard bends, kinks, bite marks, or cuts that could interfere with the signals reaching the set-top box? Hope to hear from you soon.

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user_08hfpi

2 Messages

Hi,

Thank you for your response.

We do not experience any of these issues with live tv, only recordings. We also did not have these issues with our old box, only with this new one.

I checked the cables and they are all in good quality, nothing wrong them.

Please advise. Thank you.

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2 days ago

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user_08hfpi

Received new X1 TV box, now all recording are glitchy

XfinityDemitrius

user_08hfpi

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