Recorded shows

My recorded shows play about 35 minutes and shut off. When I restart they are at the beginning. It will shut off at the same spot every time. I can fast forward past that point and watch the rest if I do it from the beginning. Very annoying for a service I pay a lot of money for.

Responses

XfinityGabby

Official Employee

•

1.5K Messages

2 months ago

Hi, @Notgettingmymai. I can certainly understand how frustrating it can be experiencing issues when trying to enjoy your favorite TV shows. Are you having this issues on multiple recordings? Are there any troubleshooting steps you've attempted?

2

0

Notgettingmymai

Contributor

•

32 Messages

Multiple shows. I have done a refresh on my box. We have also had issues with pixelation on recorded shows. For quite a while we also have issues with the voices not matching the picture. We have not made any changes to our home theater setup to cause this.

Like

Reply

2 months ago

0

XfinityGabby

Official Employee

•

1.5K Messages

@Notgettingmymai, thanks for those details. Let's take a closer look and troubleshoot the issue, please send a DM with your full name and the full service address.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

X1

Notgettingmymai

Recorded shows

Was this helpful?

XfinityGabby

Notgettingmymai

XfinityGabby

New to the Community?