Visitor
•
2 Messages
remote backlit not working
The remote used to backlit no onger working untilyou press a button. New batteries did not fix it.
Visitor
•
2 Messages
The remote used to backlit no onger working untilyou press a button. New batteries did not fix it.
XfinityJoe
Official Employee
•
1.4K Messages
5 months ago
We can help you get a new remote @user_l55ptf
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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