Hi there, @user_6a1dfd I'm sorry for the inconvenience. Since it's been a few days since you last posted, are you still having trouble with your remote? If the issue is ongoing and the "C" button still isn't bringing up the Sports Guide, please let us know. We can review some additional troubleshooting steps or look into whether there may be an issue with the remote, cable box, or feature availability on the account.
XfinityRichard
Official Employee
•
3.7K Messages
24 hours ago
Hi there, @user_6a1dfd I'm sorry for the inconvenience. Since it's been a few days since you last posted, are you still having trouble with your remote? If the issue is ongoing and the "C" button still isn't bringing up the Sports Guide, please let us know. We can review some additional troubleshooting steps or look into whether there may be an issue with the remote, cable box, or feature availability on the account.
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