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user_efe728
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Wednesday, May 27th, 2026 5:33 PM

Remote issues

Remote is lighting up, tried recommended reset method of holding A followed by 9-8-1. Still not luck connecting to cable. Volume works. XR15.

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7 days ago

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XfinityEricB

Official Employee

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3.3K Messages

9 days ago

 

user_efe728 Thanks for reaching out for help with your remote concern. Are you having trouble connecting the remote to our cable box, your TV, or both? After doing reset did you say "Program remote" into the remote voice command?

 

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user_efe728

Visitor

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3 Messages

I did try that and remote is connected to the TV i believe but wont connect to the cable box.

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7 days ago

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XfinityDilary

Official Employee

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3.3K Messages

 

user_efe728. What happens when you try to say "program remote" into the voice command? Is the box responding to that at all? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 days ago

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user_efe728

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3 Messages

@XfinityDilary​ no not at all :(

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7 days ago

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XfinityDilary

Official Employee

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3.3K Messages

Let's take a look here, user_efe728. Could you please send our team a Direct Message with your name and service address?

 

To send a Direct Message:

Click "Sign In" if necessary

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• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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