Remote not working message

Oh, no, @user_sxph8a! Thanks for meeting us in our Xfinity Community. Sorry to hear about the trouble with your remote. This would definitely make it hard to watch your favorite programming. Did you troubleshoot the remote and swap out the batteries? You are welcome to stop by the nearest Xfinity Store to pick one up for free. You can also set up our web-based remote that allows you to control your X1 or Flex/Xumo box online. The setup is quick and easy. Just visit: 

https://remote.xfinity.com/ to set it up. You can also read our article here: 

https://www.xfinity.com/support/articles/x1-accessible-tv-remote-web-app for more information. Please let us know if you have any questions.

The Xfinity Store will give you a new one free of charge. Just stop by and ask for one at the desk.