Hello @user_542rzo, thank you for taking the time to reach out on social media. I understand your concern with the remote, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
tbill1
Contributor
•
653 Messages
2 months ago
Unplug and then plug back in to reboot the box.
0
0
XfinityKrista
Official Employee
•
1.5K Messages
2 months ago
Hello @user_542rzo, thank you for taking the time to reach out on social media. I understand your concern with the remote, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
0
0