Remote won’t pair

New box and remote and remote won’t pair stick on the language screen and followed the unpair steps 10 times hold a&d and unplugged restarted tech support can’t even get it to work

Responses

XfinityRaf

Official Employee

•

587 Messages

1 month ago

Good afternoon @Becky112771. Do you still have your old remote that you can try to connect?

2

0

U

user_xampg3

1 Message

Remote will not work

Like

Reply

1 month ago

0

user_xampg3 Not having a remote work can for sure be an issue. I know if mine wasn't working I would be reaching out too. In the future should you have an issue that needs our help make sure to first start by setting up your own public post. That way you are following our community guidelines. Since we are connected now tho we are happy to help. Did you already try to replace the batteries?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

29 days ago

0

X1

Becky112771

Remote won’t pair

Was this helpful?

XfinityRaf

user_xampg3

XfinityPeterH

New to the Community?