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Becky112771
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Sunday, October 13th, 2024 11:03 PM

Remote won’t pair

New box and remote and remote won’t pair stick on the language screen and followed the unpair steps 10 times hold a&d and unplugged restarted tech support can’t even get it to work 

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Updated 

24 days ago

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XfinityRaf

Official Employee

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813 Messages

6 months ago

Good afternoon @Becky112771. Do you still have your old remote that you can try to connect? 

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user_xampg3

1 Message

Remote will not work

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6 months ago

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XfinityPeterH

Official Employee

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1.8K Messages

 

user_xampg3 Not having a remote work can for sure be an issue. I know if mine wasn't working I would be reaching out too. In the future should you have an issue that needs our help make sure to first start by setting up your own public post. That way you are following our community guidelines. Since we are connected now tho we are happy to help. Did you already try to replace the batteries? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_j1wgq5

2 Messages

26 days ago

I am having the same issue. Just got a brand new box and remote and I cannot get it to pair with my Spectra tv. Old box and remote was fine. But when trying to pair it asks if I want to pair my remote with the tv and I hit yes than it goes voice remote successful than do I want it to control my tv and it has yes or skip and it won’t acknowledge my clicking of the yes. 

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XfinityAirelle

Official Employee

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2.5K Messages

 

user_j1wgq5 Hi there! Thanks for reaching out! Since you're unable to select "Yes" when trying to pair your new remote with your Spectra TV, let's try a few things to get it working:
  1. Reset the Remote – Press and hold the Setup button (or A + D buttons on some remotes) until the light at the top turns green, then enter 981 to reset it. After that, try pairing again.
  2. Manually Pair the Remote – Instead of using the on-screen prompts, try manually programming the remote by pressing and holding the Setup button until the light turns green, then enter your TV's manufacturer code (which you can find at Xfinity's remote code lookup).
  3. Check Batteries & Line of Sight – Make sure the remote has fresh batteries and is pointed directly at the TV when trying to pair.
  4. Power Cycle the Box – Unplug your cable box for about 60 seconds, plug it back in, and try the pairing process again once it's fully rebooted.

If none of these steps work, let us know, and we’ll be happy to troubleshoot further!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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