Remote

Got a new tv, xfinity remote will change channels. I can cut the TV on and off. But no channel control.

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XfinityChelseaB

Official Employee

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1.6K Messages

2 months ago

Hello @user_ggke6g, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out Pair and program your Xfinity Voice Remote and let us know if that helps.

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popqueen

Frequent Visitor

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10 Messages

I need someone to help me order the Xr 2 remote. My store said I needed to order it online. I’m not finding anywhere to do that. It’s a white large button unit.

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1 month ago

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XfinityAmandaB

Official Employee

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2K Messages

popqueen Thank you so much for stopping into our Xfinity community forums for help with getting a new Xr2 remote. I would be happy to help see if we have the option to send one out for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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