Hi there, @user_zn8liv! We are happy to further help with your remote. We can get that replaced if needed. We also want things to be easy for you so if your remote breaks or is lost you can also order one in the Xfinity Assistant, https://www.xfinity.com/support/articles/lost-or-broken-remote-controls. Do you see any lights on the remote if you press a button? What style of remote do you have? This links shows pictures of our different remotes and their names, https://www.xfinity.com/support/remotes.
XfinityRay
Official Employee
•
3.6K Messages
28 days ago
Hi there, @user_zn8liv! We are happy to further help with your remote. We can get that replaced if needed. We also want things to be easy for you so if your remote breaks or is lost you can also order one in the Xfinity Assistant, https://www.xfinity.com/support/articles/lost-or-broken-remote-controls. Do you see any lights on the remote if you press a button? What style of remote do you have? This links shows pictures of our different remotes and their names, https://www.xfinity.com/support/remotes.
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