Good Morning, @user_j0tc5t! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to pair your new remote with the voice settings. Have you attempted following the steps here? If the first code does not work, we recommend attempting a few codes to pair the remote. Please let us know.
XfinityAdrienne
Official Employee
•
2.5K Messages
19 days ago
Good Morning, @user_j0tc5t! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to pair your new remote with the voice settings. Have you attempted following the steps here? If the first code does not work, we recommend attempting a few codes to pair the remote. Please let us know.
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