Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_seqexu
1st Like
1st Topic
1st Reply

4 Messages

Thursday, August 29th, 2024 1:55 AM

Same!

A tech was just here last week and replaced my previous box that died after a system update. Now with the new box, my recordings are pixelating about every 5-10 minutes. The previous box didn’t do this before it died. Just this new box. I think I need a replacement box too. 

Question

 • 

Updated 

3 months ago

25

1

0

Was this helpful?

XfinityRichard

Official Employee

 • 

1.4K Messages

3 months ago

Hi there, @user_seqexu Thank you so much for your time and patience. I'm very sorry for the trouble you are having with your new box. Since it's been a few days since you last posted, are you still experiencing pixelating every 5-10 minutes? If so, please reach back out so we can get you taken care of.-Richard

2

0

user_seqexu

4 Messages

@XfinityRichard​ Yes, it’s with DVR recordings recorded with the new box I received. 

Like

Reply

3 months ago

0

XfinityRichard

Official Employee

 • 

1.4K Messages

Hi there, @user_seqexu ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your concerns regarding the DVR recordings being pixelated. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here