Visitor
•
1 Message
Samsung TV and Xfinity Xi6-A box
I've seen posts over the last three years about how Samsung TVs are not connecting to Xfinity. Some blame Comcast, others point to WiFI protocols or security protocols on the internet. I would hope that Comcast has solved this problem by now, or at least can tell us what to do!
I have an older model Samsung smart TV (series 7, QN55). When I got it, I connected my old Comcast box and everything worked fine. About 3 months ago I started getting signal drops (sudden loss of programming). I have an expensive internet service with Comcast. However, my connection is still cable, not optical in this area. So, I thought maybe I should exchange my old box for a new one that might be more compatible... Well, it basically just doesn't talk to my TV. It is recognized (not automatically), but there is no picture. The TV itself is fine, with streaming services and all. But I want the local sports (baseball) and some other streaming that I can't get without Xfinity.
One big difference between the old box and new is that the old one connected directly to my coaxial Comcast cable; the new one is only for WiFI. My WiFi system is not from Xfinity, if that matters. WiFi signal is strong near my TV and box. I've tried everything I can think of, including plugging in the coax cable to the Antenna of my Samsung. No luck.
Should I just go back and get an old coax box from Comcast? A new TV? A different brand?
XfinityDilary
Official Employee
•
3.3K Messages
25 days ago
Thanks for posting on our community forums, user_3wr325. I’m sorry to hear your TV box isn’t working as expected. I know how frustrating that can be, especially after trying multiple setups. Based on what you described, this may be related to the newer wireless TV box, which uses Wi‑Fi and HDMI rather than a direct coax connection like your previous box.
Before considering replacing your TV, I’d recommend a couple of options:
Try a wired connection (if possible): If the wireless box supports Ethernet, connecting it directly to your router can help rule out any WiFi-related issues.
Double-check HDMI input and resolution settings: Make sure the TV is set to the correct input and try a different HDMI port or cable.
Restart and re-sync the box and TV: A full power cycle of both devices can sometimes resolve handshake issues.
If the issue continues, switching back to a coax-based cable box may be a simpler and more compatible solution for your current TV. Please let us know if these steps help. We’re here to assist further if needed.
0
0