1 Message
Second Audio Program Won't Go Away
This is only on ABC, and only during sporting events. The Spanish broadcast is running on top the English broadcast. I've powered the X1 box down, but that didn't fix it. I went into the settings, and the SAP is off. Weird thing is when I choose the Spanish language, there is no sound at all. Again, this is only during sports. I noticed it first during the Little League World Series, and now it's doing the same thing during a college football game I'm trying to watch. Both on ABC.
Any ideas on how to fix this?
Tek
Problem Solver
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856 Messages
3 months ago
Go to Settings / Device Settings / Audio and click on Audio Language Reset.
That should fix it.
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XfinityAlyssaA
Official Employee
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1.7K Messages
3 months ago
Good evening @user_0uoc2v, and happy Tuesday, we hope you are having a fantastic week so far and appreciate you taking the time to reach out on our Community Forums. We're sorry to hear about your audio issues with the Spanish broadcast playing over the English broadcast during sporting events on ABC. We appreciate you also confirming that SAP is off and you tried powering down the X1 box down. Our team will be happy to help run through some additional troubleshooting steps. Have you tried to use Audio Language Reset to go back to the default track? If not, can you try the below steps?
Please let us know if this helps or if the issue is still occuring.
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