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user_1a1fdb

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5 Messages

Saturday, January 18th, 2025 11:50 AM

Secondary boxes not showing all recordings

I have one larger box and 3 secondary boxes. The secondary boxes only show a small percentage of the recordings on the main box.

i used to have all the same shows on both. Please tell me how to fix. I have refreshed the system.

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3 months ago

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BIslander

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493 Messages

3 months ago

There's a setting under Preferences for which boxes see recordings.  Mine are set to all devices. 

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user_1a1fdb

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5 Messages

Thanks. Unfortunately it is already set to All Devices

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3 months ago

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Tek

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919 Messages

3 months ago

Go to Recordings, Press the Down Arrow, then Press the Up Arrow. This will place the selector on the bar a the recordings. Press right twice. Press ok and select All Devices. 

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user_1a1fdb

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Thanks. I tried that just now. All boxes were on All Devices but I changed it then changed back. There are 16 different shows recorded on the secondary boxes, 45 with multiple episodes on the main box. Anyone have another idea?

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3 months ago

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XfinityBillie

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3.2K Messages

3 months ago

user_1a1fdb Thank you for sharing the troubleshooting steps you've already tried. Have you also checked to see if the primary DVR is set to record to the cloud only? Also, have you attempted to do the system refresh from the boxes that are not able to view all of the recordings?

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user_1a1fdb

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5 Messages

Yes I’ve done the refresh from the secondary box. I believe my DVR is cloud only. On the bottom are these numbers. XG1v4-A and AX014ANM. Is that correct?

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3 months ago

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XfinityRay

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2.7K Messages

The Cloud DVR service comes with 20 hours of service. The $10 DVR service with 150 hours is required for the 4K TV boxes. If you only subscribe to Cloud DVR, the 4K DVR is actually giving you more service that you are subscribed to but your additional boxes are giving you the correct amount. If you add the DVR service for $10 per month they will all work the same. Do you want to look into adding that to your account? 

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3 months ago

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user_1a1fdb

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these answers are confusing. I have always been able to see all recordings on all devices. Then suddenly one day I can’t. I don’t use the Stream app. What should I do now. If I call Xfinity I’ll have to talk to AI, which won’t understand, then a low level phone person, who won’t be able to help. How can I get directly to someone who can help?

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3 months ago

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XfinityBillie

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3.2K Messages

 

user_1a1fdb Our team is able to help you with any changes to the account, troubleshooting or billing concerns you may have. You won't need to call in for further assistance. :) To get started, please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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3 months ago

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BIslander

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493 Messages

3 months ago

@XfinityBillie Where's the setting about recording locally or in the cloud?   Haven't seen that before. 

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XfinityDilary

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2.1K Messages

 

BIslander, you should be able to change your cloud-based DVR recording options with Xfinity Stream. For more information, you can visit us HERE. Let us know if this helps. 

 

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3 months ago

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BIslander

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493 Messages

3 months ago

@XfinityDilary  I'm not aware that I am using cloud based recordings.  I have XG1v4 4K DVRs.  That's how I do my recording and I rarely, if ever, use Xfinity Stream to watch, let alone record.  I pay $10 each for those DVRs and can record many, many hours of HD content. 

So, are you saying my recordings are in the cloud even though I am paying for DVRs?  The support page you linked simply describes the recording options on Xfinity Stream that I already have on my X1 DVRs.  

Color me confused. 

(edited)

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XfinityChristy

Official Employee

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1.9K Messages

 

BIslander I understand your concern about your recordings being stored in the cloud even though you're paying for DVRs. I apologize for any confusion this may have caused.

Let me clarify:

  • X1 DVRs provide you with the ability to record shows directly to the box itself for immediate playback.
  • Cloud DVR is a separate feature that allows you to store a larger number of recordings in the cloud. This gives you more flexibility to access your recordings on various devices, such as your phone, tablet, or computer, through the Xfinity Stream app.

While X1 DVRs offer local storage, the X1 platform heavily utilizes cloud storage for enhanced features and accessibility.

I understand that the recent increase in your equipment rental fee to $12 per month may seem concerning. This increase primarily reflects the ongoing investments we make in improving the X1 platform and providing you with the latest technology and features.

 

I hope this explanation provides some clarity. If you'd like to discuss your specific concerns further or explore alternative options, please send a direct message with your full name and address so that we can review your account with you. We're here to assist you in finding the best solution that meets your needs.

 

To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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XfinityChristy

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1.9K Messages

 

BIslander You're right! There isn't a specific setting on your X1 DVR itself to choose between local and cloud recording for individual shows. Our X1 DVRs have some local storage capacity, but it's limited. The Cloud DVR is the primary storage for most recordings. The system automatically manages where recordings are stored based on factors like available space on the DVR, recording priority, and overall system load. You don't usually choose where a recording is stored. The X1 platform makes that decision behind the scenes to ensure you have the most space available and the best viewing experience. However, Some recordings might be prioritized for local storage: If you're watching a show live and want to record it, it's likely to be stored locally for quicker access. You can manage your recordings: You can delete recordings from both your local DVR and your Cloud DVR to free up space.
 
I hope this clarifies how Xfinity manages recordings on its X1 platform!

 

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3 months ago

BIslander

Problem Solver

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493 Messages

@XfinityChristy 

Yes. Thanks. 

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3 months ago

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XfinityChristy

Official Employee

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1.9K Messages

 

BIslander You're welcome! I hope you have a great rest of your day! 

 

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3 months ago

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BIslander

Problem Solver

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493 Messages

3 months ago

@XfinityChristy 

Thanks.  I am not concerned about having recordings done in the cloud even though I am paying for X1 DVRs.  I merely inquired about this reply one of your colleagues posted: 

"Have you also checked to see if the primary DVR is set to record to the cloud only?"

I asked how one does that because I have never seen a setting on any of my X1s re: whether to record locally or in the cloud.  Is there such a setting?

(edited)

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