SpartyMcTom's profile

Regular Visitor

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5 Messages

Friday, September 20th, 2024 12:18 AM

Secondary boxes not working

My primary cable box is working but none of the secondary boxes are working. Known problem according to the 800 # but I can't talk to a human to tell me how long this will last.

Visitor

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3 Messages

2 months ago

Hi. I am chatting with an agent as I have the same issue.  I have two secondary boxes that are not working.. main box is fine. There is an outtage issue and will take 1-2 hours to fix. Outtage ticket ID S106-8567-710.

Xfinity is working on it....

Official Employee

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1.6K Messages

2 months ago

 

SpartyMcTom Thank you so much for letting us know you are having an issue with your smaller box not working. If you are still having issues please let me know what error code or message you are seeing on your end so we can better assist. 

 

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