U

Visitor

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1 Message

Tuesday, May 20th, 2025 2:16 AM

service out - need restoration

telephone pole was hit - phone and electricity were out but restored hours ago - Comcast Xfinity cable is still out - hard to believe it's being worked on -

what is the real status

why can't I talk to a real live person

how can I reach a real live person

Official Employee

 • 

2.3K Messages

1 month ago

 

user_njl5md Thank you so much for your post for help with your services being down after this pole was damaged. If your services still have not been restored, I would be happy to take a look for you.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

 

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