Hi there @user_mz9ppm, I'd be happy to help you get that 4K experience up and running! To answer your question: no, you typically do not need to keep the old box. Once your new 4K box is activated, the old one can be returned to your nearest Xfinity store, so it can be removed from your account and billing (if you are swapping it out for old equipment).
Let us know if you still need assistance with setting up your 4k box.
XfinityQuemekia
Official Employee
•
884 Messages
3 days ago
Hi there @user_mz9ppm, I'd be happy to help you get that 4K experience up and running! To answer your question: no, you typically do not need to keep the old box. Once your new 4K box is activated, the old one can be returned to your nearest Xfinity store, so it can be removed from your account and billing (if you are swapping it out for old equipment).
Let us know if you still need assistance with setting up your 4k box.
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