windywoo1's profile

Contributor

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64 Messages

Thursday, March 26th, 2026 11:36 PM

Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.

I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was fine on their end. I think not. I finally decided when the TV was struck by lightning the cable box was as well. After googling this thought, AI stated it was highly likely it was damaged due to the HDMI cord and cable being connected between the two. 

I just picked up a new to me cable box and remote today. I think it is going to work but can't get past the screen due to a remote error message on the LG TV I can't seem to get the Xfinity remote to work. I am trying to have the Xfinity remote as my only remote and not use the LG. I could really use some advice in how to accomplish this task. Also, I am trying to bypass the internet as my download speed is horrible. I do not want the smart tv feature at this time until the internet equipment is updated. Thank you for any assistance you can provide. 

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Official Employee

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1.3K Messages

12 days ago

Hello @windywoo1. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait until we ask you to send a message. We can continue in your private message.

Contributor

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64 Messages

I am sorry, XfinityRaf. I thought the forum was for customers posting issues to get help when needed. The private messages do not take place until you are prompted by a worker which I did. Please explain what the forum is for because I am quite confused that you would reach out to me first per your statement of " For future reference, please wait until we ask you to send a message" How could you possibly know when any Xfinity customer would need help?

Official Employee

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3.2K Messages

 

windywoo1 Sorry for the confusion. That should say please wait until we ask you before sending a direct message. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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64 Messages

I did wait. I don't know what happened to the black Xfinity reply box, but I waited until I was instructed as I have had issues for years and know the drill. 

Contributor

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64 Messages

I personally think the reply was removed as it took over 19 hours to get a reply!! How is that for being reprimanded on top of the wait?

Contributor

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64 Messages

I will add that my second posting of the long wait was also removed. 

(edited)

Problem Solver

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597 Messages

11 days ago

What is the remote error message you mentioned on the LG?  

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