Hi there, user_wyfqhv! I am sorry to hear that your TV box is stuck on the Welcome screen. We want things to work perfectly and are here to help! Did you recently replace the TV box or change its location? Have you tried to reset the TV box or send a system refresh signal to your equipment using the Xfinity app?
XfinityRay
Official Employee
•
2.7K Messages
3 months ago
Hi there, user_wyfqhv! I am sorry to hear that your TV box is stuck on the Welcome screen. We want things to work perfectly and are here to help! Did you recently replace the TV box or change its location? Have you tried to reset the TV box or send a system refresh signal to your equipment using the Xfinity app?
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