SiriusXM not working error APPS-04036

I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house.

I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the platform. I have tried restarting the boxes, the entire system, my gateway, cleared the data to require me to log back in.... The results are the same.

I pay all this money for my services... Told that there's no promotions available... And I can't even use what I want? This is garbage... Please help me fix this.

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XfinityJanelle

Official Employee

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2.1K Messages

19 days ago

Hey @Rushfan003 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Sirius XM app on X1. Thank you for sharing that the app is working on some devices, however it is not working on the X1 boxes. It is very possible the X1 boxes are not compatible with the Sirius app. Take a look here to see if they are compatible. The model of your boxes is located on the bottom on the cable box. If your boxes are not compatible they can be swapped out for newer ones at a local store.

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Rushfan003

Frequent Visitor

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33 Messages

@XfinityJanelle The app has worked in the past. This is recent. I am able to log in when I reset my local data on the box, but then it hangs, leading to me trying to restart the app, and then the error resumes.

So the boxes are compatible with the app, if we follow the link.

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19 days ago

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XfinityJanelle

Official Employee

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2.1K Messages

We are happy to look further into your account and boxes. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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19 days ago

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user_8ddd5e

Visitor

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4 Messages

5 days ago

I’m having the identical problem; it worked one day, then didn’t for a few weeks. Then it worked for one day in February and hasn’t worked since. I tried all of the solutions but none worked. Heaven forbid you get a real person to talk too. The box is compatible so it’s an Xfinity issue.

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Rushfan003

SiriusXM not working error APPS-04036

XfinityJanelle

Rushfan003

XfinityJanelle

user_8ddd5e

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