SIST error message

I got a text about an outage during some storms yesterday. Came home and the cable was working some, but saved programs weren't accessible. The power had gone off for a brief moment before I got home from work. Got a text then that the outage had been resolved. The power blinked again and after that neither dvr boxes worked, kept giving me connection errors and to check that my cables were tightened and whatnot. So I currently have no cable service and the first a tech can get out is a couple days. I even replaced my splitter thinking maybe the power blips fried that. Nope. And there's no way both boxes were damaged at the same time I don't think. Went outside and the line coming into the house looks intact, as does it look like it's still connected to the main line behind the house. Any ideas what the issue could be?

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XfinityAmandaB

Official Employee

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3K Messages

24 days ago

pipervali Thank you so much for stopping in for help with your services not working after a storm in the area. If you are still having issues, I would be more than happy to help take a look. Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

XfinityRay

Official Employee

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3.8K Messages

21 days ago

@pipervali We want to further help with your service. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

pipervali

New Poster

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5 Messages

21 days ago

My cable has been out for a week now after a storm. I have family health issues that make it so that I cannot have strangers in my home right now. But the techs refuse to check my outside line for a signal or damage after the storm, they insist they MUST start in the house and go from there. Is there no way I can just have someone check the outside components and then if there are no findings I can consider someone in the house with precautions?? I get there are steps for troubleshooting but there must be exceptions made, right? I'm very very frustrated by the situation.

Note: This comment was created from a merged conversation originally titled How do I get a tech to check my outside line???

XfinityThomasC

Official Employee

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3.3K Messages

Hello, @pipervali It is policy that our techs start in the home and go from there. We can request that they check your outside line for a signal or damage after the storm through a note to dispatch, but we cannot guarantee they will follow through with our request. They'll likely stick with policy. Since you already sent a DM, please send me the requested private information to get started on scheduling a visit and I will continue to assist you there!

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21 days ago

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pipervali

SIST error message

XfinityAmandaB

XfinityRay

pipervali

XfinityThomasC

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