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user_iy1ym4
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Thursday, September 19th, 2024 3:30 PM

small tv boxes not working today

It looks like a software update wiped out my small cable boxes.  My main box works but the small ones are giving a message that they may not be connected (physically) .. That is not the case was there a bad update sent out ?

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Updated 

8 days ago

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user_wipnvr

2 Messages

2 months ago

I am having the same issue today.  Main box and TV are working fine. Small box not working and have tried everything suggested on screen and this xfinity website.

6

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whitz

Frequent Visitor

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7 Messages

@user_wipnvr​ 

same here, small boxes not working but main box is...

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2 months ago

0

XfinityRaul

Official Employee

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1.6K Messages

@user_wipnvr Our team is still working to restore service as quickly as possible. For now, you should be able to watch TV through your primary TV Box. You should also be able to stream content you subscribe to directly through the providers’ apps online and on your mobile devices.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

XfinityAmandaB

Official Employee

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1.6K Messages

 

whitz If you are still having issues please let me know, and if you are getting any error codes or messages make sure to provide that for me so I can better assist. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_wq29br

2 Messages

I am have having the same issue. I replaced the boxes with updated ones. However, they worked for one day. After the morning update they no longer work. 

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1 month ago

0

user_wq29br

2 Messages

@XfinityAmandaB​ I have the same issue. I replaced the old boxes with updated ones. However, after the morning update I still get the same error RDK-1000. What should I do? 

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1 month ago

0

user_wipnvr

2 Messages

2 months ago

Having same issue with small cable box. large main box working fine.

0

0

mjl205

Visitor

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5 Messages

2 months ago

Same. After many attempts I finally got Xfinity to tell me that they were working on it. Estimated return to service is 1:25pm Mountain Time. I’ll believe it when I see it. 

3

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mjl205

Visitor

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5 Messages

@mjl205​ Small boxes still out hours after estimated restoration. No update available on when service will be restored. 

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2 months ago

0

rlmartin

1 Message

We're having the same problem....  Why is nothing on their website?????????

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2 months ago

0

XfinityThomasA

Official Employee

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1.7K Messages

Thank you for reaching out to provide your feedback, rlmartin. We appreciate your patience as our engineers are working to resolve this as soon as possible. Apologies for any inconvenience this may have caused.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

user_ogfk29

1 Message

2 months ago

Same here. Took 2 calls to even get them to say there was a problem. That was after I had tried everything. I hate Xfinity. 

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stacesam

Visitor

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3 Messages

2 months ago

 Outtage ticket ID [Edited: "Personal Information"]

(edited)

2

stacesam

Visitor

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3 Messages

Its now 9pm EST where I am and we still have an outtage.  Wonderful.

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2 months ago

0

XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @stacesam! We truly appreciate your patience! Our engineers are aware of this issue and are working to resolve this as soon as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

mjl205

Visitor

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5 Messages

2 months ago

After a full day of restarting, phone calls, and interacting with their support team on X (Twitter), I finally received this info: 

“Thank you so much for your patience! Upon taking a further look, this issue is now being reported as a known issue our engineers are actively working to resolve as soon as possible. While there is not a solution available at this time, our team will keep an eye on this issue and make sure to reach back out to you in this thread when an update is available.”

Still no word on how long until I have service back to my small TV boxes. 

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mjl205

Visitor

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5 Messages

2 months ago

My service is back up and working.  No communication from Comcast and the on-line status page still shows that my service is impacted.  🤷🏻‍♂️

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XfinityJeniece

Official Employee

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2.4K Messages

2 months ago

Hey there, user_iy1ym4, thanks for reaching out through Xfinity Forums regarding the issue with your TV boxes. I know I rely on my small boxes for watching in my bedroom or my office. We want to ensure your boxes are working for you and I would be happy to help with troubleshooting. 

 

Have you already checked all the wiring to ensure that everything is connected tightly? Have you tried rebooting the boxes since the update?

 

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user_nvgoy2

1 Message

2 months ago

Small tv boxes not working.   Been calling for days.    Everyday same issues.  Poor customer service.    No live person can solve issues.   Removing boxes and returning.  Had enough.    

1

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_nvgoy2. Thanks for reaching our team on Forums regarding the TV boxes, I know the frustration it can be to experience issues with the boxes. What specific issue are you getting with the boxes and is there any troubleshooting you've attempted? Our Xfinity app is a great resource to manage your account and troubleshoot any issues.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

user_mk791l

1 Message

1 month ago

This is the third X1 box that I have tried. All worked until the overnight update. Then all I get is the welcome/connecting screen. All connections are correct. I also have my old "low def" box hooked up and it works fine. This is a frustrating deal. The website offers no solutions,,,,,,,what to do??

1

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XfinityJamesC

Official Employee

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1.7K Messages

Greetings, @user_iy1ym4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_4bz8gx

1 Message

8 days ago

I was able to get the small box to work by installing an HDMI switch between the box and TV. 

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