user_mt9aw4's profile

Visitor

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2 Messages

09/14/2026 7:21 PM

Closed

Smart Resume

Smart Resume has stopped working again. 

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Problem Solver

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991 Messages

2 months ago

It has been broken here for years. They never fixed it. 

Official Employee

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4K Messages

2 months ago

 

user_mt9aw4 - Hello, and thank you for choosing Xfinity and joining us here on the Forums! We appreciate your feedback and the opportunity to help.

Could you tell us a little more about the issue you're experiencing with Smart Resume and any troubleshooting steps you've already tried? For example, have you tried unplugging your Xfinity TV Box for 1 to 2 minutes and then plugging it back in to allow it to fully restart?

 

Visitor

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2 Messages

The issue has resolved itself. This was happening to many customers besides myself. 

Official Employee

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2.9K Messages

@user_mt9aw4 Thanks so much for the update and to let us know everything is resolved with your smart resume concerns. If you need anything more please create a new post for us. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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