Visitor
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1 Message
sports app
Why does the sports app fail to show any teams on only one of my three TVs and how do I fix it? I have tried all the normal restarts but this continues to haunt this specific television. It is NOT the oldest of the three so I'm doubtful the problem is the television. It is connected via cable while the two working are connectived via cable or wireless and they both work.
XfinityAmira
Official Employee
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5K Messages
12 hours ago
Hi BearMom! We appreciate you taking the time to reach out on our Xfinity Forum regarding this Sports App issue you're experiencing on one of your TVs. Please know that my team is always here to support you with your service needs.
Thanks for everything you've done on your end in trying to correct this. For troubleshooting purposes, what is the brand and model of the TV having this problem? Also, when you performed the restarts, did you manually reboot all the cable boxes (even the ones not having the issue)? Rebooting the primary cable box in addition to the additional cable boxes, can resolve various issues and ensure that all boxes are updated with the latest firmware and software, enhancing overall performance.
To manually reboot the cable boxes, please unplug the power cable from the back of all the cable boxes, wait 10-15 secs, plug the power cables back in, and allow 10 mins or less for the equipment to reboot.
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