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user_ayafnf
1st Topic

1 Message

Sunday, January 19th, 2025 6:34 PM

Sports channels always pixelated

We are having constant issues with our sports channels like NFL Network, ESPN, and NESN with pixelation. It is almost constantly happening when we watch these channels but not any other channels.

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Updated 

2 months ago

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XfinityEricB

Official Employee

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2.1K Messages

2 months ago

 

user_ayafnf Thanks for reaching out to us with your picture quality issue. This certainly isn't what we want when you are trying to enjoy your show. Have you taken any troubleshooting steps with the app or our team members on any platform? We are more than happy to help get the issue fixed by going through them with you at anytime to get the picture you are expecting.  

 

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