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brett5355
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17 Messages

Sunday, March 22nd, 2026 6:47 PM

sports zone app error APPS-04223 when selecting watch

When I select "watch" I get error APPS-04223 and a message that says "Sorry this isn't working" and to try to access from the guide.

It happens on all items listed in the sports zone app

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13 days ago

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XfinityRaul

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2.7K Messages

14 days ago

@brett5355 Thank you for making us aware about this error message you're getting when attempting to watch something from the sports zone app. I would be more than happy to help find a solution to this problem you're experiencing.

 

Have you by any chance tried to reset your device by using the Xfinity app? How about a power cycle, have you tried that?

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brett5355

Frequent Visitor

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17 Messages

Hello,

I have tried the box reset using the voice remote.

That is still an issue and now today, the sports zone app is not showing all the live sports and does not have the multi view. 

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14 days ago

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brett5355

Frequent Visitor

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17 Messages

@XfinityRaul​ 

Hello,

I have tried the box reset using the voice remote.

That is still an issue and now today, the sports zone app is not showing all the live sports and does not have the multi view. 

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14 days ago

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XfinityMartyR

Official Employee

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3.1K Messages

 

brett5355 Thanks for the update! Have you tried restarting the Xfinity Gateway as well? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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brett5355

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17 Messages

no. I will try that in the morning.

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14 days ago

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XfinityVictor

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2.1K Messages

OK, we will check in with you tomorrow.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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