Still not updating TV shows descriptions in the guide

I complained yet again to Accessibility because yesterday there were 5 shows that did not have a description. They said they would "mark it in my file." We all know that means nothing will be done. They refused to escalate to get the issue fixed. I emailed back demanding they escalate. Now they refuse to answer my emails.

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XfinitySara

Official Employee

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2.5K Messages

19 days ago

Hey, @user_goq1xq - We'd be happy to see what we can do to help! I'll have to investigate who the best point of contact(s) are, but would love to escalate this on your behalf if necessary and possible! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_goq1xq

Visitor

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21 Messages

I tried with a direct message and you did not help in any way. Besides all of the emails to Accessibility, I also sent emails to 5 different case managers and the CEO's office. NOT ONE of them even responded. Xfinity has NO intentions of doing anything.

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19 days ago

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XfinitySara

Official Employee

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2.5K Messages

@user_goq1xq - We show no record of a recent DM, so if you don't mind attempting the steps I provided above, I'd be happy to look into whatever I can find on your account regarding those other communication attempts.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 days ago

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user_goq1xq

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21 Messages

It wasn't recent. I complained last December when this started. In the ensuing months I have made the additional contacts. In my 2 years with xfinity, not one thing has ever been fixed and obviously never will be.

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19 days ago

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XfinitySara

Official Employee

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2.5K Messages

If you change your mind, @user_goq1xq, we're more than happy to help :) Start a new Direct Message thread to begin, and we'll dive in!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 days ago

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user_goq1xq

Visitor

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21 Messages

You again do not have descriptions for the episodes of 2/20 or Dateline that are being broadcast TONIGHT. I again had to Google to find out. [Edited: "Profanity/Inflammatory"]

(edited)

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18 days ago

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user_goq1xq

Still not updating TV shows descriptions in the guide

XfinitySara

user_goq1xq

XfinitySara

user_goq1xq

XfinitySara

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