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user_i896ns
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Sunday, March 2nd, 2025 7:01 PM

Stop scamming your customers with "Power Saver Mode" [Edited]

We pay over $300 a month xfinity should not be controlling when the tv goes off this problem needs to be rectified if not [Edited: "Solicitation"] until they fix this problem STOP SCAMMING PEOPLE 

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Updated 

1 month ago

 • Edited

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XfinityThomasB

Official Employee

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1.8K Messages

1 month ago

Howdy user_i896ns

It is actually pretty easy to turn off the Power Saver if you want to have it always running. 

 

Here are those steps:
To turn Power Saver off:

  • Navigate to Settings > Device Settings > Power Preferences > Power Saver > ON.

https://www.xfinity.com/support/articles/x1-power-save-faqs

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user_i896ns

4 Messages

I doesn't matter if you turn it off or on the TV turns off either way 

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1 month ago

0

XfinityThomasB

Official Employee

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1.8K Messages

Have you checked if there is also a Power saver mode on your TV? This is a very common feature on almost all consumer electronics. What is the make/model of your TV? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_i896ns

4 Messages

No there isn't everyone has the same problem there are 1000s of complaints about this problem 

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1 month ago

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XfinityThomasB

Official Employee

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1.8K Messages

user_i896ns The biggest thing is properly setting up both devices by disabling the power save feature. Rest assured, I have been helping on these forums for many years now, and our team has helped to provide understanding of how to use or disable these features between the various devices that all have this feature on by default. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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EG

Expert

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109.5K Messages

1 month ago

The concern is not "accessibility / disability" help related............ Topic moved here to the TV help section. 

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