Support

I have issues with my service for over 2 years. I have an issue now. Came back from vacation and no tv. Xfinity assistant is not worth anything. I talked to someone yesterday and was so frustrated I hung up. I wanted to talk to a supervisor an was told there were to busy but they will call me back. Now I’ve spent an hour either the assistant still no resolution. Called on the phone and after a while they hung up

This is the WORST CUSTOMER EXPERIENCE I’ve ever had

Responses

XfinityRaf

Official Employee

•

1K Messages

6 days ago

Good morning @user_cblhcy, and thanks for reporting your TV service issues. Are you getting an error message when trying to use it?

6

0

U

user_cblhcy

Visitor

•

4 Messages

Yes, an xre error 06 something not home now

Like

Reply

6 days ago

0

U

user_cblhcy

Visitor

•

4 Messages

Error 03062 is what it is

Like

Reply

6 days ago

0

XfinityRaf

Official Employee

•

1K Messages

Thank you for confirming the error message. Let us know when you are back home, and we can run through some troubleshooting steps to get your TV service going again.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

6 days ago

0

U

user_cblhcy

Visitor

•

4 Messages

I’m home but will not spend another minute troubleshooting. Already spent 4-5hours with Comcast. Have a visit tomorrow morning with a technician. Will see if that works

Like

Reply

5 days ago

0

XfinityRay

Official Employee

•

3K Messages

Sounds like a plan, user_cblhcy! Our technicians are the best in the business and will get this fixed for you! We will check in tomorrow afternoon to see how things are going.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 days ago

0

X1

user_cblhcy

Support

XfinityRaf

user_cblhcy

user_cblhcy

XfinityRaf

user_cblhcy

XfinityRay

New to the Community?