Contributor
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81 Messages
Swap current box for a 4k box
If I take my current box into the local Xfinity store to get a 4k box can Imjust walk in or do I need to make an advance arraignment?
And is there a particular bus I should ask for? I believe my current box is and XG1v3.
I just ordered a new 4k OLED TV that should be delivered in a couple days.
BIslander
Problem Solver
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493 Messages
2 days ago
There are two 4K boxes. XG1v4 wired DVR and wireless Xi6. Very little 4K content, tho. Just a few sports events. Nearly all the 4K comes from accessing apps like Netflix through the X1 box. Never had an appointment at an Xfinty store. But, the 4K boxes tend to be in short supply, especially the XG1v4.
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XfinityAlfonso
Official Employee
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1.5K Messages
4 hours ago
Hey there user_Ls2e9i since you have an X1 HD DVR(XG1v3), you'll want the XG1v4 as your 4K replacement. You can use our Xfinity Store Locator to set up a walk-in time to receive fast and convenient services. If we don't have them in stock at the store, our desk agents can set up a mail order for you.
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